Cancellation & Refund Policy

1. Scope and monthly price

Effective October 16, 2026. This policy applies to the $20 USD monthly Forms Desk membership sold by DAD/NPG, the business name used by the sole proprietor operating the service. The free kit, educational pages and timeline do not require this membership. Contact: hello@dadnpg.com.

Forms Desk renews automatically at $20 USD each month until you cancel. There is no annual commitment or free trial. This policy does not reduce rights under applicable law or less restrictive terms of an existing purchase.

2. Cancel future renewals

Completing cancellation stops future renewals. Paid editing access ordinarily continues through the end of the current paid period shown in Stripe. There is no cancellation fee. A cancellation notice is sent when the cancellation is verified; retain the portal confirmation even if an email does not arrive. Cancellation and a refund request are different actions.

If you cannot sign in or use the portal, email hello@dadnpg.com from your account email with the subject “Cancel membership.” We will verify the account and handle the request without obstructing or delaying cancellation. Do not include card numbers or case documents. Preserve the time of your request; a technical failure will not be used to require another renewal, and any charge after an effective cancellation will be investigated and corrected as appropriate.

• Open Forms Desk while signed in to the account used to subscribe.
• Choose Manage membership to open Stripe’s hosted customer portal.
• Choose Cancel subscription and complete Stripe’s confirmation.
• Check that the portal shows the cancellation or service-end date, and retain that confirmation.

3. Seven-day first-payment refund

For a first-time Forms Desk subscription, request a full refund of the initial membership payment within seven calendar days of that payment. Email hello@dadnpg.com from the account email with the subject “First-payment refund” and include the invoice reference if available. You do not need to provide case documents or a reason.

An eligible first-payment refund will also stop future renewals and end paid Forms Desk editing access when processed. Export any work you need first; your content is not automatically deleted by a refund.

This guarantee applies once per customer to the first membership payment. It is separate from any refund or cancellation right provided by law.

4. Renewals and billing mistakes

After the initial seven-day window, membership payments and renewals are ordinarily non-refundable and are not prorated for unused days. You may cancel to stop future charges while keeping access through the paid period.

Contact hello@dadnpg.com promptly about duplicate, incorrect, unauthorized, or post-cancellation charges. Include your account email, charge date, amount, and invoice reference if available. We will investigate and correct substantiated billing errors. This policy does not waive legal rights or the right to raise an issue with your payment provider.

Where applicable law requires a different refund, cancellation, or remedy, that law controls.

5. How refunds are processed

Approved refunds are issued through Stripe to the original payment method where possible. The time for funds to appear depends on Stripe, the payment method, and your bank; a request does not mean a refund has already been completed. We will provide a processing confirmation.

Refund requests are reviewed and processed by DAD/NPG; sending a request or pressing Cancel does not automatically issue a refund. We assess the seven-day window using the time your request was received, not the time we finish reviewing it. An eligible request does not require case records or a reason. We will confirm the outcome and any completed refund processing by email.

Do not email full card numbers, security codes, bank login details, or sensitive case records. Refunds and support requests are handled by DAD/NPG at hello@dadnpg.com.

6. Your records after cancellation

Cancelling membership does not delete your timeline, evidence, or saved drafts. While your account and the service remain available, saved Forms Desk work can still be viewed, exported, or deleted; paid creation and editing end when the paid period ends or an eligible refund is processed.

The timeline’s archive feature preserves entries and revisions. To request deletion of all account-associated content, contact hello@dadnpg.com. Keep your own copies of documents you need to retain. See the Privacy Policy for details.